What to Do if Your Car is Recalled

The Mercedes-Benz service team here at Keyes European is dedicated to protecting and supporting you and your vehicle at every stage of car ownership. Our vehicles are designed for comfort, performance, and, of course, safety on every ride. That said, recalls occur occasionally, and it’s helpful to know what to do in the event they happen. Here are some steps you’ll want to take if a recall notice is issued for your vehicle.

Stay Calm

There are many different reasons a vehicle recall notice may be issued. While it’s always important to listen to recall messages when and if they do occur, this is a time for action rather than alarm. After all, most recalls involve fast and simple repairs.

Verify the Notice

You’ll be informed in many ways if your vehicle has been issued a recall notice. Typically, that will take the form of letters in the mail and phone calls. That said, you can regularly check or verify recall notices on our site. Simply locate your VIN and submit it on our website to learn about any active recalls.

Call Our Recall Line

Once the recall notice has been verified, you’ll want to call our recall line here at Keyes European. Our team will provide the manufacturer and dealership support to get your vehicle back on the road safely and quickly as possible.

There are many reasons to consider Keyes European in the event of a recall, including multipoint inspections, an extensive inventory of reliable parts and accessories, and a comfortable waiting room appointed with Wi-Fi® and refreshments.

Recall notices don’t have to be overwhelming. Here at Keyes European, we make it easy to get the answers, parts, and services you need in the event of a recall so you can feel comfortable behind the wheel for years to come.