Leaving a review on behalf of my mother, Sonia Silva, Who always raves about what a wonderful and delightful experience she has when she gets her car serviced. Particularly, when a gentleman by the name of Donald Dorian, helps her. She always has something positive to say about him and always makes it a point to mention how professional he is and how my generation can learn a lot about customer service from him. Good job, Mr. Dorian. Thank you for providing excellent customer service. I hope Keyes Mercedes appreciates having an employee like you represent them.
Andrew is a professional who listens well, and presents an honestevaluation.
Nice place cashier at the service was nice also .
Donald is the best ever!! Just a text and he takes me in!! Work is done on time and the car is clean!!! Thank you!!!!
If you need help, be sure to go to Brian Sheldon. He is a manager at this dealership and when I was faced with an alarming situation that almost tainted my entire purchase experience, he stepped in and made sure to rectify it so that I could feel satisfied. It took him all of a few minutes to talk to me and offer a resolution. He followed up with me and provided supporting documentation to make me feel comfortable with it all. I am now a satisfied Mercedes-Benz owner and will for sure return to this dealership for my next ...
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