Customer Testimonials

Exceptional service.

Title: Extremely Disappointing Experience at Keyes European – Nearly One Month and They Couldn’t Diagnose a Simple Fuse Problem I have never experienced such a disappointing and frustrating experience with a Mercedes-Benz dealership. I brought my Mercedes-Benz GLC to Keyes European in Van Nuys because of an electrical issue. I expected a Mercedes-Benz dealership with trained technicians, specialized diagnostic equipment, and experience working on Mercedes vehicles to identify and resolve the problem professionally. Unfortunately, what followed was nearly one month of wasted time, frustration, and extremely poor communication. My vehicle remained at their facility for an extended period. Despite the ... Read More

Full review text opened.

Google - Nov 13, 2026

Title: Extremely Disappointing Experience at Keyes European – Nearly One Month and They Couldn’t Diagnose a Simple Fuse Problem I have never experienced such a disappointing and frustrating experience with a Mercedes-Benz dealership. I brought my Mercedes-Benz GLC to Keyes European in Van Nuys because of an electrical issue. I expected a Mercedes-Benz dealership with trained technicians, specialized diagnostic equipment, and experience working on Mercedes vehicles to identify and resolve the problem professionally. Unfortunately, what followed was nearly one month of wasted time, frustration, and extremely poor communication. My vehicle remained at their facility for an extended period. Despite the time they had my car, they failed to resolve the problem. I repeatedly tried to get clear answers and updates. I dealt with Brian and received a phone call from Allen, who eventually informed me that Keyes European was refusing to carry out the repair. I was shocked. This was an authorized Mercedes-Benz dealership, and they were telling me they could not or would not repair my vehicle. I finally decided to remove my car from their facility and take it to an ordinary independent mechanic. And here is the unbelievable part: The mechanic fixed the problem in approximately ONE HOUR! The problem was a missing fuse and another fuse that had been placed in the wrong position. That’s it! After nearly one month at a Mercedes-Benz dealership, an independent mechanic identified and corrected the issue in approximately one hour. Think about that. A customer takes a Mercedes-Benz to an authorized dealership, waits nearly a month, receives poor communication, and is eventually told the dealership refuses to repair the vehicle. Then an independent mechanic resolves the problem in one hour by correcting two simple fuse-related issues. I genuinely question how a dealership representing the Mercedes-Benz brand can provide this level of service. My experience raises serious concerns about their diagnostic process, technical competence, customer communication, and overall customer service. I want other Mercedes-Benz owners to know about my experience before trusting this dealership with their vehicles. My advice: Think twice before taking your Mercedes-Benz to Keyes European in Van Nuys. This was not just a disappointing repair experience. It was nearly a month of my time wasted over a problem that another mechanic resolved in one hour. I would not recommend this dealership based on my experience.

KC at the Van Nuys/ Sherman Oaks location was extremely helpful, professional, and overall made buying my car experience great and enjoyable.

Great Service, and we fully appreciate !

I have been to many dealerships and have never had such a great experience as i did here at keyes.. from the minute i walked in they greeting me and right away took care of my needs.. even the manager came by to make sure all is great

Great service advisor.

Bill in service is the man! Highly recommend

Allen always gets me in and out in a timely manner. Takes good care of me

great service i was in and out daniile helped me out and hr was amazing

Scott Fuchs is a wonderful service member. He is super responsive and honest. I really enjoy going to keys for service because of him!

Special thank you to Edward from service department

Daniel is very accommodating and nice, with beautiful smile despite his hectic work

Friendly and helpful staff. Ismael is a pro, he makes the whole process easy and smooth

i took my car to the dealer They fixed the check engine light everything went very smoothly they did it super fast 10/10 recommend

We had an extremely disappointing experience at this Mercedes-Benz dealership. About a month ago, my wife and I visited this dealership because we were looking for a new vehicle for her. We were considering several different brands, including Mercedes-Benz. Initially, everything went very well. One of the sales representatives assisted us, showed us several models, answered our questions, and helped us compare different options. We spent approximately an hour at the dealership and discussed pricing and preliminary calculations. However, we made it clear that we were not ready to purchase a vehicle that same day. We wanted to explore a ... Read More

Full review text opened.

Google - Nov 4, 2026

We had an extremely disappointing experience at this Mercedes-Benz dealership. About a month ago, my wife and I visited this dealership because we were looking for a new vehicle for her. We were considering several different brands, including Mercedes-Benz. Initially, everything went very well. One of the sales representatives assisted us, showed us several models, answered our questions, and helped us compare different options. We spent approximately an hour at the dealership and discussed pricing and preliminary calculations. However, we made it clear that we were not ready to purchase a vehicle that same day. We wanted to explore a few other brands before making such an important decision, and we also had our current vehicle to sell first. We thought this was perfectly reasonable. Unfortunately, the situation took a completely unexpected turn when the sales representative brought in the sales manager, a woman who treated us in an incredibly rude, aggressive, and disrespectful manner. She practically demanded that we justify why we weren’t buying a car immediately. Honestly, I was shocked. Since when does a customer have to explain or defend their decision not to make an immediate purchase? We are customers, not people who owe the dealership an explanation for how and when we choose to spend our money. Instead of making us feel welcome and encouraging us to return, the sales manager’s behavior made us feel uncomfortable, pressured, and completely unwelcome. This is absolutely not how a professional dealership should treat potential customers. Buying a car is a major financial decision, and customers deserve respect, patience, and professional service — not pressure, interrogation, or an attitude. The result? We decided to purchase a vehicle from a different brand. Mercedes-Benz lost a potential customer because of one manager’s unacceptable attitude. What a disappointing experience. We will certainly not be returning to this dealership, and I would not recommend it based on our experience.

Very happy with the service provided by Kirk. My car came back in pristine condition. I would happily take my car to be serviced here again.

Jesus gets me in and out fast

I would like to commend Donald Dorion of Keyes European Service Center for his excellent guest relations. He is very professional, knowledgeable, thorough, and patient in his dealings with the guests. He is very comfortable to work with.

Excellent service, plus my service person Gary guides me through the process of what needs to be done, when... I often get a "discount" ie when I purchased two tires recently - if there are special offers going on, he makes sure I receive them. VEry comfortable "waiting" lounge, enjoyed my latte!!

Scott is great! Always available, very professional!

My car was ready sooner than they told me it would be. They gave me a lift ride home and back which was great! Kevin my service advisor was great and very helpful.

I had an amazing experience purchasing my new Mercedes-Benz EQE three-fifty 4MATIC from Mercedes-Benz Van Nuys, and I have Bobby to thank for making the experience so wonderful! From start to finish, Bobby was attentive, knowledgeable, professional, and incredibly personable. He made the process smooth and stress-free, helping us find a vehicle we truly love. His patience, genuine care, and dedication to great service really stood out. If you’re looking for a Mercedes, ask for Bobby at Mercedes-Benz Van Nuys. He made the entire experience a five-star one.

Dope

A friend of mine recommended me to come here for my a service. I got in first thing in the morning. Without an appointment. And they still got me out within 90 minutes. Super professional super kind. Everyone was very friendly and personable. I enjoyed my experience there. They had cushy sofa couches and chairs to sit on. And they even had Starbucks coffee. Great experience will be back! Thank you everybody for treating me so kindly! ☺️

Great fast service

I really appreciate from masoud jamali for made this deal

Tigran from Keyes Mercedes Benz Sales wa very helpful kind and honest. Went above and beyond to meet my expectations.

My service advisor Allen always provides excellent customer service. He and the team are very professional, honest and friendly. He maintains great communication on the service status of your vehicle. He is one of the reasons I continue to be a loyal customer to Keyes European Mercedes-Benz. Thank you Allen and the team for taking care of my C300.

Overall experience was good. But it took longer than expected. ETA was 1 hour and it took 2

Very good service. I up reshaping my cervis gy Bill.

Great service. Prompt and cordial.

I am extremely disappointed with the service received from advisor SCOTT FUCHS on October 26, 2026. My gas tank range was dropping dramatically—after driving only about 5 miles, the estimated remaining range had decreased by 50 miles. I was understandably concerned and asked several questions, but his repeated response was, “I don’t know.” I explained that I was scared to continue driving because the estimated range kept dropping every few minutes. I requested a loaner vehicle or a ride home while my car remained at the dealership for inspection. Instead of offering a solution, the advisor simply suggested that I come back ... Read More

Full review text opened.

Google - Oct 26, 2026

I am extremely disappointed with the service received from advisor SCOTT FUCHS on October 26, 2026. My gas tank range was dropping dramatically—after driving only about 5 miles, the estimated remaining range had decreased by 50 miles. I was understandably concerned and asked several questions, but his repeated response was, “I don’t know.” I explained that I was scared to continue driving because the estimated range kept dropping every few minutes. I requested a loaner vehicle or a ride home while my car remained at the dealership for inspection. Instead of offering a solution, the advisor simply suggested that I come back another time. I found this response completely unacceptable, given the seriousness of my concerns. Fortunately, I approached the manager, who listened carefully to my concerns and handled the situation much more professionally. The manager offered me a different advisor, Joshua Tecson, an excellent service consultant, and arranged a ride home so the dealership could inspect my vehicle. I appreciate the manager’s understanding and willingness to help. However, the initial advisor Scott Fuchs’s lack of concern, inability to provide answers, and unwillingness to offer assistance left me extremely frustrated and disappointed. Customers deserve to be taken seriously, especially when they are concerned about their vehicle’s safety and reliability. I hope the dealership addresses this issue to ensure other customers do not have a similar experience.

Great service and professionalism by entire staff. Go see Ilan Lazarovits @ Keyes for great service.

We have been to a few Mercedes service centers in LA, this is THE BEST

This was the worst dealership I've ever dealt with. I found a vehicle for my child that I was paying cash for, and the salesperson took all my information, including payment and personal information, and told me they would contact me when the paperwork was done, only to call 2 days later to say the vehicle was sold to someone who was willing to pay a higher price. I have warned you not to deal with this dealership because you will only be treated as the highest bidder. If you're signing the paperwork, just know you were the dummy ... Read More

Full review text opened.

DealerRater - Oct 12, 2026

This was the worst dealership I've ever dealt with. I found a vehicle for my child that I was paying cash for, and the salesperson took all my information, including payment and personal information, and told me they would contact me when the paperwork was done, only to call 2 days later to say the vehicle was sold to someone who was willing to pay a higher price. I have warned you not to deal with this dealership because you will only be treated as the highest bidder. If you're signing the paperwork, just know you were the dummy that paid the highest possible price for the vehicle

Read at DealerRater

I have been a Mercedes customer since 2009, and have been going to Keyes service for the last 10 years. After keeping my car(2019 GLS 450) in their shop for 4 months (April 2026- August 26) in order to fix the dashboard, they made the problems worse. On the same day, August 24th, of me picking up my car, I found out the steering wheel was not straight and the car was pulling to the right side,I had to go back, again on the same day, for them to fix it. Once they fixed it, and I returned home, I found out there were ... Read More

Full review text opened.

Google - Oct 9, 2026

I have been a Mercedes customer since 2009, and have been going to Keyes service for the last 10 years. After keeping my car(2019 GLS 450) in their shop for 4 months (April 2026- August 26) in order to fix the dashboard, they made the problems worse. On the same day, August 24th, of me picking up my car, I found out the steering wheel was not straight and the car was pulling to the right side,I had to go back, again on the same day, for them to fix it. Once they fixed it, and I returned home, I found out there were other issues as well. The emergency lights and the whole row of hazard switch panel buttons did not work, there was a crack on the dashboard, and the bottom part of the driver’s seat was coming off. So, I had to return the car again and leave it there for an additional two weeks. When I brought the car 3weeks ago , they worked on my passenger side mirror in order to fix a problem, but now I cannot open or close the front passenger window because it hits the side of the speaker bracket. So, I took it back for an additional third time to fix the side window. This is ridiculous. These technicians and whoever worked on this should be fired immediately. Also the service Director and service Manager should be held responsible for this matter. I see them mostly on their cell phones in their offices. I would recommend they get off their seats and coach these technicians. Lazy Management people. Overall, there was no quality of work offered. WORST MB Dealer in the Los Angeles area.

BEWARE OF THIS DEALERSHIP!!! I purchased purchased an amg sls for 336k from this dealer 3 weeks ago. I purchased the car over the phone from Miami. Was promised mint perfect car. Received car with terribly repainted front and rear bumpers held up with zip ties, a driver seat that won’t move up because of a damaged track which means I can’t even drive the car and the gulwing doors not holding up because of old worn shocks. The dealer has been ignoring my calls and complaints and refuses to pay the necessary repairs. I’m going to have ... Read More

Full review text opened.

Google - Oct 2, 2026

BEWARE OF THIS DEALERSHIP!!! I purchased purchased an amg sls for 336k from this dealer 3 weeks ago. I purchased the car over the phone from Miami. Was promised mint perfect car. Received car with terribly repainted front and rear bumpers held up with zip ties, a driver seat that won’t move up because of a damaged track which means I can’t even drive the car and the gulwing doors not holding up because of old worn shocks. The dealer has been ignoring my calls and complaints and refuses to pay the necessary repairs. I’m going to have to sue them. I would be very careful dealing with these people.

Very cheap people.

Heads up to anyone buying a used or "CPO" car here—check your paperwork before you leave! I am writing this to warn other buyers about a severe discrepancy in how my purchase paperwork was handled by the finance department at Keyes European. When I bought my vehicle here, the sales team explicitly sold it to me as a Certified Pre-Owned (CPO) unit, which natively includes an additional one-year factory extended warranty. My vehicle is currently in their service department for repairs. Upon checking the VIN, I was informed that the vehicle was never registered as a CPO ... Read More

Full review text opened.

Google - Sep 30, 2026

Heads up to anyone buying a used or "CPO" car here—check your paperwork before you leave! I am writing this to warn other buyers about a severe discrepancy in how my purchase paperwork was handled by the finance department at Keyes European. When I bought my vehicle here, the sales team explicitly sold it to me as a Certified Pre-Owned (CPO) unit, which natively includes an additional one-year factory extended warranty. My vehicle is currently in their service department for repairs. Upon checking the VIN, I was informed that the vehicle was never registered as a CPO unit and carries no extended coverage. When I reviewed my original contract documents, I discovered a clear bait-and-switch. On the final Retail Installment Sale Contract, the finance department quietly processed the vehicle as a standard "USED" car. However, on my signed federal FTC Buyers Guide, they explicitly checked the boxes for "Dealer Warranty" and "Other Used Vehicle Warranty Applies." This means they legally disclosed on a federal form that a separate warranty belonged to the car to secure the sale, but then withheld the policy documents and failed to register it with the manufacturer to save on corporate fees. Now that the 4-year factory limit has passed, I am personally facing a repair bill that should have been completely covered. I have already escalated this statutory violation to the General Manager and Lithia Corporate Compliance. For anyone else looking to buy a vehicle here, please make sure to do your research and thoroughly audit your deal jacket before signing. If you find yourself in a similar situation, do not fret, as the state provides clear consumer protection measures and regulatory channels to hold dealerships accountable.

Horrible place don’t buy anything from them they are horrible business, they don’t return phone calls Daniel the manager and Deborah from accounting very bad attitude, rude customer service

Got a mercedes from here for commercial use. Today its been 2 months and they have no idea about registration. Before buying i told them i need the registration asap bcz without the original registration the car is useless to me and till date it is useless. They promised me and i bought. No one from their team ever cares to even respond over the email. I have the whole email chain, not even a single reply . Pathetic service. They will only try to sell the car using their eye candies. Once you sign it they dont give a damn.

Shady, Unethical and ridiculously Unprofessional! BUYER BEWARE!!! I worked a deal with Natalie and Tito (Credit app completed, Credit score evaluated, Credit Approved by MBZ) only to be told, when I went to pick up the car early the next am, that it had been sold. ZERO effort was made to find me a comparable car! When I requested my Credit Score and details of the Contract we had agreed up, Finance Dept, Steve Coto, told me he could not give that information. So... no car, lowered credit (by 30 pts!!), and completely GHOSTED by all 3 involved. Shameless! Later, I found ... Read More

Full review text opened.

DealerRater - Sep 26, 2026

Shady, Unethical and ridiculously Unprofessional! BUYER BEWARE!!! I worked a deal with Natalie and Tito (Credit app completed, Credit score evaluated, Credit Approved by MBZ) only to be told, when I went to pick up the car early the next am, that it had been sold. ZERO effort was made to find me a comparable car! When I requested my Credit Score and details of the Contract we had agreed up, Finance Dept, Steve Coto, told me he could not give that information. So... no car, lowered credit (by 30 pts!!), and completely GHOSTED by all 3 involved. Shameless! Later, I found out that this particular dealership is WELL KNOWN for their underhanded practices and failure to fulfill their agreements - on Better Business Bureau. I ended up getting the same car from Walnut Creek MBZ - Jerilyn was AMAZING! Get an MBZ - great car! Just NOT from Keyes. This is a Public Service Announcement - you're welcome.

Read at DealerRater

This was my daughter's first car, and it should have been a happy day. Instead this dealership deliberately misled us. The salesperson called me repeatedly late at night and pressured me to sign before midnight while I was driving. Every single conversation was about a 24 month lease with the option to return the car three months early. The only number I was ever given was the monthly payment. Nobody walked me through the contract, nobody explained the terms, and a 42 month lease was never mentioned once. After signing, I discovered the contract was written for 42 months. When I called ... Read More

Full review text opened.

Google - Sep 23, 2026

This was my daughter's first car, and it should have been a happy day. Instead this dealership deliberately misled us. The salesperson called me repeatedly late at night and pressured me to sign before midnight while I was driving. Every single conversation was about a 24 month lease with the option to return the car three months early. The only number I was ever given was the monthly payment. Nobody walked me through the contract, nobody explained the terms, and a 42 month lease was never mentioned once. After signing, I discovered the contract was written for 42 months. When I called to fix it, the salesperson claimed I had discussed the terms with the finance department. That never happened. I dealt only with him. And now I cannot even reach the finance department. Nobody picks up, nobody calls back. This was not a mistake. This dealership is scamming people. The number was changed and I was rushed so I would not notice. My daughter is heartbroken over what was supposed to be her first purchase, and I am now fighting just to get someone to correct the contract to what we actually agreed on. Just don't deal with them. There are so many other dealerships that will follow every procedure and treat you with respect.

Double-check the online prices before you walk in... the in-person prices can be higher. Our salesperson tried to upcharge us and insisted he couldn't go any lower. Right before we signed, a friend texted us a photo of the exact same car listed on this dealership's own website for less. Only then did he admit he was wrong and drop the price to match the online listing. This was a few years ago, but it left a bad taste. I'm in the market for a new car now, and I won't be coming back, I don'... Read More

Full review text opened.

Google - Sep 20, 2026

Double-check the online prices before you walk in... the in-person prices can be higher. Our salesperson tried to upcharge us and insisted he couldn't go any lower. Right before we signed, a friend texted us a photo of the exact same car listed on this dealership's own website for less. Only then did he admit he was wrong and drop the price to match the online listing. This was a few years ago, but it left a bad taste. I'm in the market for a new car now, and I won't be coming back, I don't trust them to be upfront about pricing.

If you need commercial registration — STAY AWAY from this dealership. On July 8, 2026, I bought a 2022 Mercedes EQS from Keyes European in Van Nuys. While the initial purchasing and financing process went smoothly, the post-sale service regarding registration was an absolute nightmare. I bought this vehicle specifically for commercial use. The dealership staff was fully informed of this from day one and assured me that the vehicle would be commercially registered with license plates issued within 30 days. After waiting six weeks with no updates, I contacted the DMV directly. To my shock, I discovered that Keyes European didn't even submit ... Read More

Full review text opened.

Google - Sep 15, 2026

If you need commercial registration — STAY AWAY from this dealership. On July 8, 2026, I bought a 2022 Mercedes EQS from Keyes European in Van Nuys. While the initial purchasing and financing process went smoothly, the post-sale service regarding registration was an absolute nightmare. I bought this vehicle specifically for commercial use. The dealership staff was fully informed of this from day one and assured me that the vehicle would be commercially registered with license plates issued within 30 days. After waiting six weeks with no updates, I contacted the DMV directly. To my shock, I discovered that Keyes European didn't even submit my registration documents until August 17—well past the promised 30-day window (as shown in the attached screenshot). To make matters worse, the paperwork they submitted contained errors regarding unpaid fees. Although I paid all fees in full to the dealership by August 31, they failed to submit those payments to the DMV for another two weeks. On top of that, they completely ignored my calls and messages—the only way to get any response or movement was to show up in person. Only today, September 15, 2026, did I finally get confirmation from the DMV that the registration went through—but I still haven't received my physical license plates. No matter how good of a deal or offer they give you upfront, it is simply not worth it. Due to the incompetence and delays of their back office, you will end up losing far more money and time in the long run. If you are a business owner who relies on prompt commercial registration and professional communication, do yourself a favor and take your business elsewhere.

Very disappointing experience. I came to the salesperson with multiple broker deals showing 12,000 miles per year for GLE450. We went together to the sales manager, showed him the deal, and agreed on the terms verbally. When we went upstairs to sign the paperwork, they suddenly told me that we had negotiated 7,500 miles and that 12,000 miles would be “impossible” and would make the payment more expensive. I told them I would leave, and only then did they agree to 10,000 miles. I showed them every broker offer I had, and every single one was for 12,000 miles—none were for 7,500. I had no ... Read More

Full review text opened.

Google - Sep 12, 2026

Very disappointing experience. I came to the salesperson with multiple broker deals showing 12,000 miles per year for GLE450. We went together to the sales manager, showed him the deal, and agreed on the terms verbally. When we went upstairs to sign the paperwork, they suddenly told me that we had negotiated 7,500 miles and that 12,000 miles would be “impossible” and would make the payment more expensive. I told them I would leave, and only then did they agree to 10,000 miles. I showed them every broker offer I had, and every single one was for 12,000 miles—none were for 7,500. I had no real choice but to sign because I urgently needed a car. I told them directly that I felt they were being dishonest and doing bad business. This was my last time shopping with this dealership. I will also be filing a formal complaint with Mercedes-Benz North America regarding this experience. Thank you, Waleed and Daniel, for an unforgettable experience.

If I could give the service department at this dealer 0 stars I would. I took the car in 2 months ago for an oil change, and then noticed the service code hadn’t been reset on the dashboard. So I took the car in a second time for another problem and let them know about the service light and they said they would fix it, that they didn’t know what the other vice agent did. I went to pick up the car again , and had to wait 35 minutes until they found the car because they did not know where they ... Read More

Full review text opened.

Google - Sep 12, 2026

If I could give the service department at this dealer 0 stars I would. I took the car in 2 months ago for an oil change, and then noticed the service code hadn’t been reset on the dashboard. So I took the car in a second time for another problem and let them know about the service light and they said they would fix it, that they didn’t know what the other vice agent did. I went to pick up the car again , and had to wait 35 minutes until they found the car because they did not know where they placed it. As I’m driving the same service light comes up again, because it had not been reset, so I had to go in for the third time. I called and spoke to a SA on the phone and still answer rude that they don’t know what the others did and had to go in. Needless to say to say will not be coming back to this dealer and would not recommend . There’s no accountability, and poor service.

I’m okay with Chris, and I appreciate that he is trying to help me. However, I’m very disappointed with the way Hermida Osvaldo has communicated with me and handled this situation. The dealership damaged my vehicle, including scratches on the hood and on the front and rear bumpers. The car was also not properly prepared for sale—it was not properly polished or detailed. When I asked for the damaged areas to be repainted, Hermida Osvaldo suggested canceling the entire deal. However, my wife had already fallen in love with this car, and we did not want to ... Read More

Full review text opened.

DealerRater - Aug 27, 2026

I’m okay with Chris, and I appreciate that he is trying to help me. However, I’m very disappointed with the way Hermida Osvaldo has communicated with me and handled this situation. The dealership damaged my vehicle, including scratches on the hood and on the front and rear bumpers. The car was also not properly prepared for sale—it was not properly polished or detailed. When I asked for the damaged areas to be repainted, Hermida Osvaldo suggested canceling the entire deal. However, my wife had already fallen in love with this car, and we did not want to return it. When I explained that the repainting would cost approximately $2,000–$3,000, he told me that the dealership would reimburse me $2,000 by check. After making that promise, however, he stopped responding to me. Later, someone attempted to touch up the hood, but the work was done very poorly. Now the car looks like it was purchased from an auction such as Copart, rather than from a Mercedes-Benz dealership. This is extremely disappointing, especially considering the price and expectations associated with purchasing a vehicle from an authorized dealership. I am simply asking the dealership to take responsibility for the damage and restore the vehicle to the condition and quality it should have been in when it was sold to me.

Read at DealerRater

The Sales Department was great and I had a very positive experience with them. Unfortunately, the Finance Department has been extremely disappointing. I have been trying to reach them for several days regarding urgent post-purchase issues. Every time I call, I am transferred to Finance, but no one answers. I have also been promised multiple times that someone would call me back, but I am still waiting. Great Sales team, but the Finance Department’s communication and customer service after the sale have been unacceptable.

Read at DealerRater

Unfortunately, my experience with this dealership was extremely disappointing, and I would not recommend working with David or anyone on his team. I scheduled an appointment a week in advance to discuss upgrading my C300. Despite having an appointment, I was not actually able to work with the person I scheduled with and was instead passed between multiple people throughout the visit. I felt like customers were being prioritized based on who the staff wanted to focus on, rather than everyone receiving the same level of respect, attention, and time. I repeatedly had to wait for assistance and ultimately had ... Read More

Full review text opened.

Google - Aug 17, 2026

Unfortunately, my experience with this dealership was extremely disappointing, and I would not recommend working with David or anyone on his team. I scheduled an appointment a week in advance to discuss upgrading my C300. Despite having an appointment, I was not actually able to work with the person I scheduled with and was instead passed between multiple people throughout the visit. I felt like customers were being prioritized based on who the staff wanted to focus on, rather than everyone receiving the same level of respect, attention, and time. I repeatedly had to wait for assistance and ultimately had to leave because I was running late for other commitments. I also felt that my actual request was not being listened to. Instead of focusing on what I was asking for, I was repeatedly presented with opportunities to upsell me. I understand that dealerships are in the business of making sales, but there is a major difference between trying to earn someone’s business and making them feel like a sale rather than a person. I was told someone would follow up with me after I left, but no one ever did. I ended up following up myself later that afternoon and still did not receive a response. Overall, the lack of communication, professionalism, and customer service was very disappointing. I would strongly recommend looking at another Mercedes-Benz dealership where you feel valued as a customer and where the staff actually takes the time to listen to what you want rather than focusing solely on making a sale.

Worst experience with Aidan

Very disappointing experience from start to finish. I scheduled a same-day service appointment over the phone and arrived expecting a smooth check-in. Instead, I was first assisted by Scot, who was dismissive and told me he couldn’t help, even after I explained what I believed was wrong with my car. He then sent me to Kevin Malone, and that’s when things got worse. Kevin was rude, said he didn’t have time for me, and claimed he couldn’t find my appointment, despite it being booked over the phone. After speaking with a manager, I was reassigned, but ... Read More

Full review text opened.

DealerRater - Jul 24, 2026

Very disappointing experience from start to finish. I scheduled a same-day service appointment over the phone and arrived expecting a smooth check-in. Instead, I was first assisted by Scot, who was dismissive and told me he couldn’t help, even after I explained what I believed was wrong with my car. He then sent me to Kevin Malone, and that’s when things got worse. Kevin was rude, said he didn’t have time for me, and claimed he couldn’t find my appointment, despite it being booked over the phone. After speaking with a manager, I was reassigned, but the service itself was just as frustrating. I came in for an A/C inspection advertised as free, yet I was told I had to pay. On top of that, no proper inspection was performed—they only looked at a wire I pointed out and didn’t check the system thoroughly or inspect for leaks. I had brought the car in for a related issue shortly after the warranty expired, and they refused to cover it. In my opinion, this should not fail so soon and points to a defect, not normal wear. Overall, the experience felt rushed, unprofessional, and careless. Very disappointed.

Read at DealerRater

Very disappointing experience from start to finish. I scheduled a same-day service appointment over the phone and arrived expecting a smooth check-in. Instead, I was first assisted by Scot, who was dismissive and told me he couldn’t help, even after I explained what I believed was wrong with my car. He then sent me to Kevin Malone, and that’s when things got worse. Kevin was rude, said he didn’t have time for me, and claimed he couldn’t find my appointment, despite it being booked over the phone. After speaking with a manager, I was reassigned, but ... Read More

Full review text opened.

Google - Jul 23, 2026

Very disappointing experience from start to finish. I scheduled a same-day service appointment over the phone and arrived expecting a smooth check-in. Instead, I was first assisted by Scot, who was dismissive and told me he couldn’t help, even after I explained what I believed was wrong with my car. He then sent me to Kevin Malone, and that’s when things got worse. Kevin was rude, said he didn’t have time for me, and claimed he couldn’t find my appointment, despite it being booked over the phone. After speaking with a manager, I was reassigned, but the service itself was just as frustrating. I came in for an A/C inspection advertised as free, yet I was told I had to pay. On top of that, no proper inspection was performed—they only looked at a wire I pointed out and didn’t check the system thoroughly or inspect for leaks. I had brought the car in for a related issue shortly after the warranty expired, and they refused to cover it. In my opinion, this should not fail so soon and points to a defect, not normal wear. Overall, the experience felt rushed, unprofessional, and careless. Very disappointed.

One of the worst dealerships in Los Angeles. I purchased a vehicle and later discovered it had been used as a loaner, which was not clearly disclosed before the sale. Since then, I’ve had to return to the dealership almost every week to resolve issues, and I was unexpectedly required to pay the registration. My experience was that the sales team was focused on making the sale rather than being transparent or providing good customer service afterward. I would not recommend this dealership.

SCAM ARTISTS!!!!!!!!!! UNETHICAL BUSINESS PRACTICES. LIED ABOUT A PROTECTION PACKAGE BEING SWITCHED FROM ONE VEHICLE TO ANOTHER AT TIME OF TRADE, NOW IM DRIVING AROUND WITH A BROKEN $2500 WINDSHIELD AND THEY DENY THAT THEIR FINANCE DEPARTMENT TOLD ME THAT THE COVERAGE WOULD BE TRANSFERRED TO THE NEW VEHICLE AT THE TIME OF SIGNING WHICH WAS A MAJOR CONCERN DUE TO THE FACT THAT I HAD ONLY JUST PURCHASED IT ON THE PREVIOUS FINANCED VEHICLE 6 MONTHS PRIOR. LIED TO MY FACE JUST TO CLOSE THE SALE. GO ANYWHERE BUT HERE, LIARS AND FRAUDULENT BUSINESS PRACTICES.

I cant believe you guys have more than 1 star reviews. Very rude and unprofessional

You wanna know what the worst part of your bad reviews are? You answer most of them with a boiler plate answer. Which means you don't care what they wrote. Disgusting.

I would give this dealership a negative rating. We were buying a G-wagon for 150k… they lied and said it was never damaged or wrecked… but when we asked for a 3rd party inspection… they quit returning our calls. Later we learned it was in the body shop getting repairs on the grill and wheel. Lucky we did our research and didn’t buy a vehicle that they tried to hide important things. Do not trust this dealership!

Read at DealerRater

I recently purchased a new Mercedes-Benz Sprinter from Mercedes-Benz of Van Nuys. My sales representative, Jamila, was helpful during the sales process. However, after reviewing my paperwork, I discovered that an extended warranty costing approximately $7,000 had been included in my contract, which I did not intend to purchase. When I contacted the dealership, I was told the warranty could be canceled, but the process would take several months. I recommend that all customers carefully review their paperwork and ask questions about any optional products before signing. My experience was disappointing because I expected greater transparency regarding the final purchase agreement.

If you value your time, your credit, and your self-respect, stay away from this dealership. They ran my credit and then completely changed the terms and pricing of the deal at the end. What was discussed initially was not what was presented when it came time to finalize the transaction. The entire experience felt misleading, dishonest, and highly unprofessional. The salespeople, managers, and staff seemed more interested in taking advantage of customers than providing honest and transparent service. They wasted my time, failed to honor what was discussed, and showed very little respect for me as a customer. I came ... Read More

Full review text opened.

Google - Jun 2, 2026

If you value your time, your credit, and your self-respect, stay away from this dealership. They ran my credit and then completely changed the terms and pricing of the deal at the end. What was discussed initially was not what was presented when it came time to finalize the transaction. The entire experience felt misleading, dishonest, and highly unprofessional. The salespeople, managers, and staff seemed more interested in taking advantage of customers than providing honest and transparent service. They wasted my time, failed to honor what was discussed, and showed very little respect for me as a customer. I came in expecting professionalism and integrity, but unfortunately received the exact opposite. I would strongly recommend that anyone considering doing business with this dealership think twice and explore other options before trusting them with their time, money, and credit. Shame on you for treating customers this way and showing so little respect for their time, trust, and hard-earned money. Honesty and professionalism should be the foundation of every business, and unfortunately, that was completely missing from my experience. ⭐️ 1/5 Stars.

Today I came to look at a car, but my salesperson was not at the dealership, so he asked another salesperson to assist me. I looked at the vehicle and wanted to discuss the pricing. A salesperson named Alex took all of my personal information, including my Social Security number, and specifically told us that he would not run a credit check until he provided all the paperwork, pricing details, and vehicle information first. However, after we gave him the information, he left and ran my credit without our consent. He never asked for permission, never provided any pricing details, ... Read More

Full review text opened.

Google - May 23, 2026

Today I came to look at a car, but my salesperson was not at the dealership, so he asked another salesperson to assist me. I looked at the vehicle and wanted to discuss the pricing. A salesperson named Alex took all of my personal information, including my Social Security number, and specifically told us that he would not run a credit check until he provided all the paperwork, pricing details, and vehicle information first. However, after we gave him the information, he left and ran my credit without our consent. He never asked for permission, never provided any pricing details, never clarified whether we would be applying with or without a co signer, and never even confirmed whether we agreed with the terms or the vehicle price. I strongly do not recommend working with people like this, who are willing to misuse a customer’s personal information for their own benefit without consent. As a result, I ended up with multiple hard inquiries on my credit report and unfavorable financing terms. My family has purchased four vehicles from this dealership, and until today I had only positive opinions about them. Unfortunately, it is obvious that management is not taking any action to resolve situations like this, which says a lot about the company as a whole.

Do not buy extended warranty from here,they never fix and they don't accept it later,

(Translated by Google) I've always had bad experiences at that place. I wanted to buy a car, and in the end, they were selling me a different car that I hadn't chosen. The other day, I took my car there, and they cracked the window. The manager was ignoring me, and the same thing has happened twice when I've spoken to him. It's the worst. And an employee named Ismael Esparza treated me terribly, like I was nothing, and the manager ignored it. (Original) Siempre he tenido mala experiencia en ese lugar, quise comprar un auto ... Read More

Full review text opened.

Google - May 12, 2026

(Translated by Google) I've always had bad experiences at that place. I wanted to buy a car, and in the end, they were selling me a different car that I hadn't chosen. The other day, I took my car there, and they cracked the window. The manager was ignoring me, and the same thing has happened twice when I've spoken to him. It's the worst. And an employee named Ismael Esparza treated me terribly, like I was nothing, and the manager ignored it. (Original) Siempre he tenido mala experiencia en ese lugar, quise comprar un auto y al final me estaban vendiendo otro auto que yo no avía elegido, la otra vez llevé mi auto y le rajaron el vidrio de mi auto y el manager me estaba ignorando como en dos ocasiones que he hablado con el lo mismo a pasado es de lo peor, y con un empleado que se llama, Ismael Esparza me trató de lo peor como que yo fuera cualquier cosa, y el manager ignoro eso.

I ordered a part, never got a call to install it. Called a month after and the rep said it came in and to make an appointment. Did that, showed up and got a new rep. Said the part got sent back to Germany, it's not in stock and not available anytime soon. Need to reorder it and come back another time. Completely unacceptable. Just call and tell me you dont have it.

I purchased a used BMW from them in the second week of February, and it initially had issues with the handbrake and parking cable. They took about a week to address the issue, but only fixed the parking cable clip; the handbrake itself remained loose and not working at all. Despite initially agreeing, they also refused to deliver the car to my location. Jamilah from sales was very supportive at the beginning, but later stopped responding to my texts and calls. I shared a video demonstrating the handbrake malfunction, but received minimal support, and communication eventually stopped altogether. I had ... Read More

Full review text opened.

Google - Apr 21, 2026

I purchased a used BMW from them in the second week of February, and it initially had issues with the handbrake and parking cable. They took about a week to address the issue, but only fixed the parking cable clip; the handbrake itself remained loose and not working at all. Despite initially agreeing, they also refused to deliver the car to my location. Jamilah from sales was very supportive at the beginning, but later stopped responding to my texts and calls. I shared a video demonstrating the handbrake malfunction, but received minimal support, and communication eventually stopped altogether. I had to fix the issue at my own expense, and they did not reimburse the cost, even though they had agreed to cover reasonable repairs and this was only $150.

Avoid: As they don't do anything for defetcs! I purchased a used BMW from them in the second week of February, and it initially had issues with the handbrake and parking cable. They took about a week to address the issue, but only fixed the parking cable clip; the handbrake itself remained loose and not working at all. Despite initially agreeing, they also refused to deliver the car to my location. Jamilah from sales was very supportive at the beginning, but later stopped responding to my texts and calls. I shared a video demonstrating the handbrake malfunction, but received ... Read More

Full review text opened.

DealerRater - Apr 21, 2026

Avoid: As they don't do anything for defetcs! I purchased a used BMW from them in the second week of February, and it initially had issues with the handbrake and parking cable. They took about a week to address the issue, but only fixed the parking cable clip; the handbrake itself remained loose and not working at all. Despite initially agreeing, they also refused to deliver the car to my location. Jamilah from sales was very supportive at the beginning, but later stopped responding to my texts and calls. I shared a video demonstrating the handbrake malfunction, but received minimal support, and communication eventually stopped altogether. I had to fix the issue at my own expense, and they did not reimburse the cost, even though they had agreed to cover reasonable repairs, and this was only $150.

Read at DealerRater

I recently took my car to Keyes European in Van Nuys to have my sunroof checked, since the sliding curtain was not working. When I arrived, the service advisor asked about my warranty. I told him I didn’t have the details with me at the moment and wasn’t sure if the issue would be covered. I hesitated because I knew there would be a diagnostic fee. The advisor then told me that it would most likely be covered and that the diagnostic would be deducted, which made me feel more comfortable moving forward. However, after the inspection, I ... Read More

Full review text opened.

Google - Apr 15, 2026

I recently took my car to Keyes European in Van Nuys to have my sunroof checked, since the sliding curtain was not working. When I arrived, the service advisor asked about my warranty. I told him I didn’t have the details with me at the moment and wasn’t sure if the issue would be covered. I hesitated because I knew there would be a diagnostic fee. The advisor then told me that it would most likely be covered and that the diagnostic would be deducted, which made me feel more comfortable moving forward. However, after the inspection, I was told that the diagnostic was not covered and I still had to pay for it. I understand that not everything is covered under warranty, but I feel that the advisor should have verified my warranty before telling me it would “most likely” be covered. That information influenced my decision, and I would have appreciated clearer and more accurate communication from the beginning. Overall, the experience left me feeling misinformed.

We were referred to John Diggs at Keyes European, and the experience exceeded all expectations. The service was absolutely amazing from start to finish. We originally came in to purchase a vehicle for my sister-in-law, but thanks to John’s professionalism, knowledge, and the way he took care of us, we ended up buying a second car for my mom as well—something we weren’t even planning on doing. John made the entire process smooth, transparent, and stress-free. He truly goes above and beyond for his customers, and it shows. We’re extremely impressed and highly recommend working with ... Read More

Full review text opened.

DealerRater - Apr 11, 2026

We were referred to John Diggs at Keyes European, and the experience exceeded all expectations. The service was absolutely amazing from start to finish. We originally came in to purchase a vehicle for my sister-in-law, but thanks to John’s professionalism, knowledge, and the way he took care of us, we ended up buying a second car for my mom as well—something we weren’t even planning on doing. John made the entire process smooth, transparent, and stress-free. He truly goes above and beyond for his customers, and it shows. We’re extremely impressed and highly recommend working with him.

Read at DealerRater

I purchased a ~$200,000 Storyteller Overland van from La Mesa RV (Fremont), built on a Mercedes-Benz Sprinter chassis, and this has been an extremely frustrating experience. Even the purchase process should have been a warning sign. The finance manager at La Mesa openly acknowledged that issues often fall between Mercedes and Storyteller, then aggressively pushed an extended warranty—calling it “stupid” not to buy. In hindsight, that was telling. From the first drive home, I saw battery warning lights. Within a month, the van broke down on a trip and had to be towed after going into limp mode. I was ... Read More

Full review text opened.

Google - Apr 8, 2026

I purchased a ~$200,000 Storyteller Overland van from La Mesa RV (Fremont), built on a Mercedes-Benz Sprinter chassis, and this has been an extremely frustrating experience. Even the purchase process should have been a warning sign. The finance manager at La Mesa openly acknowledged that issues often fall between Mercedes and Storyteller, then aggressively pushed an extended warranty—calling it “stupid” not to buy. In hindsight, that was telling. From the first drive home, I saw battery warning lights. Within a month, the van broke down on a trip and had to be towed after going into limp mode. I was told the battery was replaced and everything was fixed. It wasn’t. Since then, the van has repeatedly failed to start, including being completely dead after sitting unused. I’ve had to call Mercedes roadside assistance multiple times, most recently being told to recharge the battery by running the engine—only for it to die again immediately after. Roadside even noted flickering interior lights suggesting deeper electrical issues. What’s most frustrating is that none of this was disclosed: • No mention of known battery drain issues • No warning that the van can’t sit unused for more than 1–2 weeks without intervention • No real ownership of the issue from any party Only after digging did I learn these issues are widely known and tied to vans sitting pre-sale. I’ve spent 20+ hours dealing with this, had multiple breakdowns, and still don’t have a reliable vehicle. Meanwhile, I’ve been bounced between La Mesa RV, Storyteller Overland, and Mercedes-Benz, with no resolution. For a $200K vehicle, this level of product failure and lack of accountability is unacceptable. Buyers should think very carefully before purchasing.

Avoid going to that dealer their sales staff is horrible and their manager even worse, his sales person gives you their personal number but they never answer when you call, once you purchase your vehicle there is like you never existed to them something that the manager Daniel Robson at sales does as well, he would promise any goodies as long as you give them good rating but after that they avoid you or just ignore your calls, and as far as the promised goodies never got them, I wish I have never had to deal with them, getting a ... Read More

Full review text opened.

DealerRater - Mar 24, 2026

Avoid going to that dealer their sales staff is horrible and their manager even worse, his sales person gives you their personal number but they never answer when you call, once you purchase your vehicle there is like you never existed to them something that the manager Daniel Robson at sales does as well, he would promise any goodies as long as you give them good rating but after that they avoid you or just ignore your calls, and as far as the promised goodies never got them, I wish I have never had to deal with them, getting a car new or semi new should be a happy pleasant experience, not a traumatic stressful one, as far as the sales lady LV and the Manager never replied to me not even to apologize what a shame for such a luxury dealer, I must say I got better treatment from Carmax, I guess expectations can be deceving, I put this out there for the people who are thinking this is a welcoming place expecting good service, not at all.

Read at DealerRater

First experience with the surface department couple of months ago Do they have bag lost that I need engine mount and the car was in the surface department for eight days nothing been done to it so I went to complaint to the surface manager. That’s the car been there for so long and the surface advisor indicated that the order of the parts despite the fact the parts department have the parts ready for a long time after my complaint the car was ready in two hours Yesterday I returned back to the surface department air condition not ... Read More

Full review text opened.

Google - Mar 18, 2026

First experience with the surface department couple of months ago Do they have bag lost that I need engine mount and the car was in the surface department for eight days nothing been done to it so I went to complaint to the surface manager. That’s the car been there for so long and the surface advisor indicated that the order of the parts despite the fact the parts department have the parts ready for a long time after my complaint the car was ready in two hours Yesterday I returned back to the surface department air condition not working today. I call the surface advisor indicated parts need to be replaced. Will take two days to get the parts and replace it again. The parts are in the horse department available for immediate delivery. I will never go back to that dealer for anything.

I strongly advise against buying a used car from them. Also, be sure to provide all your paperwork to your attorney.

Disorganized, poor customer service & communication, excuses, and they left a deep scratch/crack on my nearly brand new GLC 43's hood during a detail appointment. Keyes Mercedes took no photos or videos of my car at intake. The loaner I received smelled like cigarettes and had melted chocolate in the console. I leased a car from Keyes Mercedes. I had to follow up 10+ times with my sales rep, Aidan, and then email the GM to get some very simple issues fixed, like a service appointment, a service record on a brass hat, and an equipment list. All things that ... Read More

Full review text opened.

Google - Feb 23, 2026

Disorganized, poor customer service & communication, excuses, and they left a deep scratch/crack on my nearly brand new GLC 43's hood during a detail appointment. Keyes Mercedes took no photos or videos of my car at intake. The loaner I received smelled like cigarettes and had melted chocolate in the console. I leased a car from Keyes Mercedes. I had to follow up 10+ times with my sales rep, Aidan, and then email the GM to get some very simple issues fixed, like a service appointment, a service record on a brass hat, and an equipment list. All things that could have been handled in 5 minutes. It took 10+ days of following up. My requests were super simple: print the equipment list at lease signing. Give me some understanding of what service has been done to the car so I can know what it needs. And detail it. 0/3 on those 3 things. The car was not detailed when I took delivery. I brought the car back in for a detail and a tiny badging issue about 2 weeks later. Their detail/service team left a 2 inch deep scratch/gouge on my hood. I brought the in for a detail after being promised by management they would make the terrible communication issues from their sales team right. What did they do? Leave a scratch on my hood. They have now offered to repair the scratch. I have very little confidence in their ability vs. a local indie shop or a more responsible dealership group. I wouldn't trust this dealership to fix any cosmetic issues on my car. My recent post-sales experience at Fletcher Jones was a dream compared to Keyes. I had the sales guy CALLING ME a week later to make sure we were happy with my wife's new car. I thanked him for his time, and we never had to talk again. Love that!

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one ... Read More

Full review text opened.

Google - Feb 17, 2026

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one blowout at approximately 50 MPH in rainy weather. Multiple independent tire specialists have told us that the combination of oversized rims and low-profile tires on a vehicle of this weight (EV) increases the risk of sidewall failure. We were never informed of any potential concerns about this configuration at the time of sale. During a recent phone conversation, Peyman (he leased us the car) acknowledged that this setup can be problematic due to the vehicle's weight and low-profile tires, and says it constantly happens to many customers, including HIMSELF. Had we known this prior to accepting the vehicle, we would not have agreed to this configuration!!? This car transports our two-year-old child DAILY. After seven tire failures, we no longer feel safe driving it. We have incurred repeated tire costs, towing costs, lost work time, and significant stress. We are now pursuing formal remedies because this pattern of failures is not normal and has substantially impacted the safety and usability of the vehicle. We hope this issue is resolved properly, but consumers deserve transparency before making a major purchase, especially when a safety issue involving a child is at play! so shameful. Would never go to this dealership again and we will be pursuing legal action unfortunately.

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one ... Read More

Full review text opened.

DealerRater - Feb 17, 2026

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one blowout at approximately 50 MPH in rainy weather. Multiple independent tire specialists have told us that the combination of oversized rims and low-profile tires on a vehicle of this weight (EV) increases the risk of sidewall failure. We were never informed of any potential concerns about this configuration at the time of sale. During a recent phone conversation, Peyman (he leased us the car) acknowledged that this setup can be problematic due to the vehicle's weight and low-profile tires, and says it constantly happens to many customers, including HIMSELF. Had we known this prior to accepting the vehicle, we would not have agreed to this configuration!!? This car transports our two-year-old child DAILY. After seven tire failures, we no longer feel safe driving it. We have incurred repeated tire costs, towing costs, lost work time, and significant stress. We are now pursuing formal remedies because this pattern of failures is not normal and has substantially impacted the safety and usability of the vehicle. We hope this issue is resolved properly, but consumers deserve transparency before making a major purchase, especially when a safety issue involving a child is at play! so shameful. Would never go to this dealership again and we will be pursuing legal action unfortunately.

Read at DealerRater

I’m very disappointed with the service at this Mercedes-Benz dealership. The service department was unable to replace a basic 12-volt battery — a routine and standard procedure for any service center. What should have been a simple visit turned into wasted time, poor communication, and no clear explanation or resolution. If a Mercedes-Benz service center cannot handle something as basic as a 12-volt battery replacement, it raises serious concerns about their competence with more complex repairs. This level of service does not reflect a premium brand. I would not recommend this service department and will be taking my vehicle elsewhere.

Sleezy sales tactics and unethical sales pitch is what i experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software glitch. The lack the common sense of figuring out that if they are using a faulty software to estimate pricing then they dealership shall be liable for a class action. Whereas, they are more than likely making false claims which also makes their sales pitch unethical and a fraud. After giving me a quote on paper, claiming no haggle upfront pricing and verifying ... Read More

Full review text opened.

DealerRater - Dec 18, 2025

Sleezy sales tactics and unethical sales pitch is what i experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software glitch. The lack the common sense of figuring out that if they are using a faulty software to estimate pricing then they dealership shall be liable for a class action. Whereas, they are more than likely making false claims which also makes their sales pitch unethical and a fraud. After giving me a quote on paper, claiming no haggle upfront pricing and verifying in writing multiple times, they wasted my time with their shamelessly and claimed that the software was at fault and they had to do a new quote which was $3K higher. These salesmen are a blemish on the Mercedes brand.

Read at DealerRater

I purchased a Mercedes E350 from this dealership approximately 18 months ago. The vehicle price was $70,000, and the salesperson was Tigran. At the time of purchase, I had a 720 credit score, made a $15,000 down payment, and was placed into a financing agreement requiring $1,000 monthly payments for 48 months. During the transaction, we were kept at the dealership until nearly 11:00 p.m. and were subjected to high-pressure sales tactics. We were repeatedly told that if we did not complete the purchase that night, the vehicle would be sold the following morning. This created an unfair and coercive environment that did not allow for ... Read More

Full review text opened.

Google - Dec 14, 2025

I purchased a Mercedes E350 from this dealership approximately 18 months ago. The vehicle price was $70,000, and the salesperson was Tigran. At the time of purchase, I had a 720 credit score, made a $15,000 down payment, and was placed into a financing agreement requiring $1,000 monthly payments for 48 months. During the transaction, we were kept at the dealership until nearly 11:00 p.m. and were subjected to high-pressure sales tactics. We were repeatedly told that if we did not complete the purchase that night, the vehicle would be sold the following morning. This created an unfair and coercive environment that did not allow for proper review or informed decision-making. Based on the terms and the manner in which the sale was conducted, I believe the transaction was misleading and exploitative. I am leaving this review now because I did not have the opportunity to do so earlier. I strongly advise potential buyers to exercise extreme caution or avoid this dealership altogether.

I seriously do not recommend Keyes European Service Center. And I already know that, like all of their replies to 1-star reviews, they will probably try to justify themselves instead of taking responsibility. My car is under full GWC warranty, and the warranty company approved everything — including diagnostics, a brand-new alternator, and full labor costs. The alternator only had a slight noise and was still functioning properly, yet this service center attempted to charge me over $1,200 extra, with no reasonable or credible explanation. When I followed up, they claimed that the warranty only covers three hours of labor and that ... Read More

Full review text opened.

Google - Nov 13, 2025

I seriously do not recommend Keyes European Service Center. And I already know that, like all of their replies to 1-star reviews, they will probably try to justify themselves instead of taking responsibility. My car is under full GWC warranty, and the warranty company approved everything — including diagnostics, a brand-new alternator, and full labor costs. The alternator only had a slight noise and was still functioning properly, yet this service center attempted to charge me over $1,200 extra, with no reasonable or credible explanation. When I followed up, they claimed that the warranty only covers three hours of labor and that I must pay the rest out of pocket. This justification was illogical and unclear, especially considering that taking more than three hours to replace an alternator is simply not professionally justifiable. If a repair shop agrees to take warranty work, they should honor the warranty terms and treat customers with transparency and honesty — not invent additional charges for extra profit. I have serviced my cars in different countries, including Malaysia and Singapore, and I have never experienced anything as disappointing or frustrating as this. The staff were unhelpful and clearly more focused on charging extra money than on customer satisfaction. I am posting this review so others can be cautious, do their research, and not be misled by the professional appearance of this place. 🔥 UPDATE (after the response): After reading the owner’s reply, I need to clarify something very important: I took my car to another Mercedes repair shop yesterday, and the exact same repair is being completed with only a $90 out-of-pocket cost — not over $1,200. This clearly shows that the issue was not my warranty coverage. The issue was the way your service center calculated the charges and the unreasonable amount you attempted to bill me. The explanation provided here does not match my actual experience or the information I received directly from GWC. Other reputable shops are able to perform the same warranty repair without adding excessive or unjustified costs to the customer. I am adding this update so that other customers can be aware and make sure to compare prices, labor rates, and warranty handling with multiple shops before authorizing any repairs.