Keyes European Frequently Asked Questions (FAQ)

Exterior of a 2026 Mercedes-Benz CLE Coupe

Sales Department FAQ

  1. Where Is Keyes European Located?
    Keyes European serves drivers throughout the San Fernando Valley and greater Los Angeles area, including Van Nuys, Studio City, Encino, and North Hollywood. We’re conveniently located at 5400 Van Nuys Boulevard in Van Nuys, CA.
  2. What Does Keyes European Offer?
    At our dealership, we provide a full automotive experience for Mercedes-Benz drivers. Along with a wide selection of new Mercedes-Benz vehicles, we offer pre-owned luxury vehicles, financing assistance, factory-trained service, and genuine Mercedes-Benz parts and accessories.
  3. Can I Trade In or Sell My Vehicle at Keyes European?
    Yes. We accept trade-ins and can help evaluate your current vehicle when you’re ready to upgrade. Our team can review its value and apply it toward your next purchase.
  4. Does Keyes European Offer Mercedes-AMG® Vehicles?
    Our dealership carries a selection of Mercedes-AMG® models for drivers seeking higher levels of performance and engineering. These vehicles combine handcrafted engines with performance-focused suspension, braking, and styling elements that distinguish them within the Mercedes-Benz lineup.
  5. Does Keyes European Sell Commercial Vehicles?
    Yes. We offer Mercedes-Benz commercial vehicles designed for business and professional use. Our team can help you explore options such as Mercedes-Benz Sprinter vans and other commercial configurations suited for cargo, passenger transport, or specialized business needs.

Service Department FAQ

  1. What Services Does the Keyes European Service Center Provide?
    Our service department handles a wide range of maintenance and repair services for Mercedes-Benz vehicles. This includes oil changes, brake inspections, tire service, diagnostics, and other mechanical repairs performed by trained technicians.
  2. How Do I Schedule Service at Keyes European?
    You can schedule a Mercedes-Benz service appointment through the service section of our website or contact our service team directly. Our scheduling system allows you to choose a convenient time for maintenance or repairs.
  3. Why Service My Mercedes-Benz at Keyes European?
    Our technicians are trained to work specifically with Mercedes-Benz vehicles and use tools and diagnostic equipment designed for the brand. Servicing your vehicle at our dealership helps maintain the performance and reliability expected from Mercedes-Benz engineering.

Parts Department FAQ

  1. How Do I Order Parts from Keyes European?
    You can request parts through the parts section of our website or contact our parts department directly.
  2. Do You Carry Genuine Mercedes-Benz Parts and Accessories?
    Yes. We stock genuine Mercedes-Benz parts and accessories designed specifically for these vehicles. These OEM parts help maintain your signature Mercedes-Benz performance.

Finance Department FAQ

  1. Does Keyes European Offer Vehicle Financing?
    Yes. Our finance department works with lending partners to help drivers secure financing for new and pre-owned vehicles. Our specialists will review available options and help structure a payment plan that fits your situation.
  2. Can I Apply for Financing Before Visiting the Dealership?
    You can complete a Mercedes-Benz finance application through our website before visiting our dealership. This allows our team to begin reviewing financing options ahead of your appointment.
  3. Do You Finance Pre-Owned Vehicles at Keyes European?
    Financing is available for both new Mercedes-Benz vehicles and pre-owned models purchased through our dealership.