Keyes European Reviews and Testimonials
Read what our customers say about their car buying experience at Keyes European.
Definitely stop to check in with Nate Hormozi, he was a great person to deal with! Great customer service skills and knew how to get us the deal we wanted. I am very satisfied and love my new mercedes thanks to Nate and his great care for making sure I leave the dealership satisfied. Don’t even look for anyone but him at the dealership.
– Rosa A. Los Angeles, CA
Went to their service department today for brake noise on my S550. They told me that there’s nothing wrong with the brakes other than they get glazed from LA driving. I was worried that they would tell me that there was nothing they could do, but to my surprise, they replaced the brakes at no charge! I can’t believe it! These folks are amazing. While I was waiting, they served awesome danishes and cookies with any kind of beverage you can imagine – and FREE! The salesman (Matthew B.) even stopped by to say hello and asked how I was doing. Are you kidding!? Simply awesome! The service rep, Chris, came out after a while and said that it might take a little longer than normal, so they gave me a brand new Mercedes to drive so I could get back to work. Again, simply amazing! Finally, you you are going to buy a Mercedes, or any other car, please give Keyes the first shot – you will not regret doing business with them.
– Jim K, Los Angeles
Highly recommend Keys European for a wonderful experience in purchasing a new Mercedes Benz or used. This is the second time I’m buying a Mercedes Benz from them and I have to tell you amazing experience very helpful staff especially my sales rep Shareef. He worked over and beyond to get me the car I was looking for at a very reasonable price they have the most competitive pricing in all the Mercedes-Benz in Los Angeles County. If you’re looking for Mercedes-Benz go see Shareef. I promise you won’t regret it, very helpful very understanding to everyone’s financial situations. Thank you all for always being so helpful. I love my new C300 luxury edition.
– Leaana A. Studio City, CA
I purchased my first MBZ from Valdi at Keyes 20 years ago. Today I purchased my 4th car from Vladi. He has always treated me honestly, patiently and kindly, and with no hard sell. I have recommended Vladi to 4 friends who too are now loyal customers. I know I can reach out to him even after the sale, with any questions or concerns. I can honestly say that he is the reason I return to the brand and the dealership.
– Karen D. Los Angeles, CA
When it comes to buying cars I love going to this dealership. It is a Beautiful dealership and their selection is great. Buying a car is stressful and tricky. So the main reason why I go to this dealership is to work with AARON. He is my go to man when it comes to cars. I know I will always get the best service from him, and I can actually TRUST him. I’ve been doing business with Aaron for quite a while. I have leased two cars from him in the past two years. In both occasions he has provided great service and has above and beyond in educating me on my options. My lease is going to end in a few months, so I went in to talk to him and look at the different models that are available this year. Aaron took his time in showing me 3 different models and drove me in them. This allowed me to get a better idea of which was a better fit for me. I will be going back In a few months for my next Mercedes Benz. I strongly recommend Aaron if your in the market for a Mercedes Benz.
– Vaz D. Glendale, CA
Excellent service department friendly staff and very knowledgeable, I was given a loaner and my car was ready as promised Very nicely cleaned , people took the time to explain what to expect next and when to come back for the routine services. Let’s not forget their fantastic coffee bar and pastries while you are waiting. Highly recommend this place.
– Ari R. Coalinga, CA
Had a great experience at this dealer! My service advisor, Marc Pizzuto, thoroughly explained everything and answered all my questions. Would recommend this place to anyone looking for great service with honest people!
– Crys M. Big Bear Lake, CA
As a first time buyer, I realized that I knew zero about car buying and the research that goes into it. Everything depends on what your specific wants and likes are. Walter Chacon at Mercedes Keyes European made our first car buying experience an outstanding one! Not only is he a nice and knowledgable guy, but he made the experience for my wife and I an easy one. No Haggling, no Gimmicks and he truly was all about world class service. Thank you for the opportunity again and I strongly urge anyone to consider Walter Chacon if they want great costumer service for their car buying/leasing needs.
– Bryan C. Reseda, CA
I have been buying Mercedes from Keyes over the past decade & have nothing but amazing things to say about their customer service & professionalism. As for our buying experience we have only worked with Henry – he’s very on top of his game. He always hooks us up with incredible deals & makes the financing & paperwork painless. He’s not only our salesmen, but now our friend. As for their service department I had a particular gentleman, Mike Mokhtiari (spelling?) that was my main go to person, he was truly a gentleman & made me actually look forward to getting my car serviced. However he’s no longer there & I’m pretty bummed. Since his departure I’ve yet to find a comparable replacement. However, the main reason I’ve finally taken the time to write a review after all my years working with Keyes Mercedes is because yesterday I had an experience with Tina, the service manager presently, she truly took care of me. She truly floored me with her deligent & kind demeanor when I approached her with a flat tire issue on my new S – class. I won’t go into detail – but I can’t thank her enough. So overall if I could rate Keyes Mercedes 10 stars I would. The class & sophistication that Mercedes carries is exemplified with the stellar employees at Keyes Mercedes.
– Nejin J. Los Angeles, CA
A life hack to get your purchase smooth and easy in this dealership, ask for SOLO. This guy was awesome and straightforward into facts. No lies no hassle. You’ll get the best deal from your first visit that you won’t be able to find anywhere else in Southern California. You need to understand that a dealership business model is not just a sales rep but other departments will try to sell some added value services which may make sense to some and doesn’t make sense to others. Through out the process you’ll be handled between sales and finance which are two different departments, each with their own targets to meet. If you believe that things are not going to end as per your expectations, just go back to Solo and share with him your concerns; he will take care of that. I had a long term relationship with this dealer started by helping me to lease my E350 Cabriolet (my very first leased/financed car ever) that made more sense than buying a CPO at that time including my emotional feelings towards driving a new car versus old one. Later in 2 years he offered a very good deal to either exchange it for a newer model or buy it on finance. I bought my own car after inspection, complimentary B maintenance, extended warranty, and waiving the first payment for my finance. This kind of offers are not available all the time of course but this how a salesman maintain a good relationship with his clients to make benefit out of the available offers that make sense to you. This dealership is rated on top of MB dealers worldwide in terms of volume sales, that’s why I believe they are able to offer the best prices. Enjoy the snack bar while waiting for your car to be ready Good luck with your next purchase!
– Joe M. Rancho Cucamonga, CA