Please thank Patrick and Mr. Munir for their excellent service and patience. This has been one of my best and unstressful car buying experience. Thank you Alex for your excellent service as well.
Many Thanks,
- Riga
I am completely satisfied with the purchase. The buying experience was wonderful. Kris and his team Manager has done a great job. They were very professional and friendly. I had visited other dealers too but I am impressed with the service at keys and will not hesitate to recommend this dealership. Thanks (Kris and Donald (in service) for providing excellent service.
- Diljeet J.
I have been going to Keyes for my service for years because of the Best of the Best service adviser Michael Mokhtari. Now I am a HUGE fan of JORDAN in the sales department for his Honesty, simplicity and a no gimmicks no games easy way to purchase a vehicle. Jordan you have made me a fan, and I will never go elsewhere to purchase a car. THANK YOU!!!
- Chrissy K.
I am writing about the exceptional service I received from Bryan Lipps today when my Mercedes was disabled.--Not only did he call me in a short amount of time after Mercedes roadside assistance contacted your dealership, but he gave me an estimated time of arrival and was actually early. He knew right away that the problem I had starting my car was the keyes, not the battery. He gave me good advice suggesting that my husband bring me the other key -coming all the way from the Southbay an hour or more away-, before I consider towing to Keyes. Luckily my husband was home and brought me the spare key which started up the car right away. What impressed me so much about Bryan is that he called me once on my cell to see if my husband had arrived -a call which I did not hear and therefore did not pick up-, but he called me again shortly thereafter to make sure my husband arrived and I was able to start my car. He had assured me beforehand that should the second key not work, I could call him and he would send a tow truck.----Today was quite stressful for me, as my daughter-in-law was having surgery and I was in charge of picking up the children from school. Not only was I worried about her, but the thought of being unable to pick up the children was quite stressful. I had no one to call and had considered calling a cab if necessary. Needless to say, Bryan-s calm and reassuring demeanor was so appreciated.----Thank you so much for caring enough to employ Bryan Lipps. When roadside assistance is needed, someone like Bryan truly makes all the difference in the world.
- Marsha B.
Dear Keyes Mercedes,--Last Friday evening, My mercedes broke down while driving and I was referred to Keyes Mercedes to offer me a replacement vehicle. We received wonderful service and really enjoyed the GLK 350 replacement. So much that I decided to replace my wife-s car with a GLK. We came to the dealership this past Saturday evening and received the most outstanding service from Daniel Medina. I have many years of experience of purchasing cars -including 2 mercedes from Encino merc.- but this was by far our best experience. Everything went smoothly and comfortable and I wanted to share with you our wonderful experience. And we are very happy with the car.--Sincerely,--Erez and Rita G.
- Erez and Rita G.
I would like to express my appreciation for the outstanding service given to me by Mike Conover in the Service Department. Mike demonstrates that Keyes Mercedes has an individual that shows the utmost of commitment and respect for the customer, and will go out of his way to provide service second to none. If there is a Service Consultant Award of the Month, I would nominate for that and would, if possible, be happy to be present when the award is presented to him.
- Richard L.
We appreciate everyone's feedback. Unfortunately due to limited amount of space on our website we will only be able to post some submissions after review.
Thanks & Have A Great Day!